Shipping Policy
At Phamba, we aim to get your sneakers to you quickly and reliably. Below are the details of our shipping process:
Domestic Shipping
- Free Nationwide Shipping: We offer free standard shipping on all orders within South Africa.
- Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
- Delivery Time: Once shipped, expect delivery within 3-7 business days, depending on your location. You’ll receive a tracking number to monitor your order.
International Shipping
- Shipping Abroad: We offer international shipping to select countries. Please contact us here to arrange shipping and confirm availability for your location.
- Shipping Costs: International shipping fees vary based on destination, weight, and shipping method. A quote will be provided upon request.
- Delivery Time: International deliveries typically take 7-21 business days, depending on the destination and customs processing.
- Customs and Duties: International customers are responsible for any customs fees, duties, or taxes imposed by their country.
General Information
- Order Tracking: A tracking number will be provided via email once your order ships. Shipping Carrier: We partner with trusted carriers to ensure safe and timely delivery.
- Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect address information.
- Lost or Damaged Orders: If your order is lost or arrives damaged, please contact us here within 7 days of delivery, and we’ll work to resolve the issue promptly.